Get in Touch with Aurora Spins Casino
At Aurora Spins Casino, we are committed to providing every player with a smooth and enjoyable experience. Whether you have a question about your account, a payment query, or need help understanding a promotion, our dedicated support team is here to help around the clock.
Aurora Spins Casino is owned and operated by Aurora Gaming Group Ltd and is fully licensed and regulated by the UK Gambling Commission (Licence Number: 000-067890-R-789012-003). You can verify our licence at any time on the UK Gambling Commission's public register.
24/7 Customer Support
Our support team is available 24 hours a day, 7 days a week, so you never have to wait long for assistance. We offer multiple ways to reach us, ensuring you can always get the help you need at a time that suits you.
- Live Chat: The fastest way to reach us. Click the live chat icon at the bottom of any page to connect with a support agent instantly.
- Email: For less urgent enquiries, you can contact our team by email. We aim to respond to all emails within 24 hours.
- Help Centre / FAQ: Many common questions are answered in our comprehensive Help Centre, available directly on the site. We recommend checking there first for quick answers.
Common Enquiry Topics
Our support agents are trained to assist with a wide range of topics, including but not limited to:
- Account registration, verification (KYC), and login issues
- Deposits and withdrawals, including processing times and payment methods
- Bonus terms, wagering requirements, and free spins queries
- Responsible gambling tools such as deposit limits, self-exclusion, and cooling-off periods
- Technical issues with games or the mobile site
- Loyalty club and rewards programme enquiries
Payment Enquiries
Aurora Spins Casino supports a wide range of payment methods for both deposits and withdrawals. If you have a query about a specific transaction, please have the following information ready when you contact us: your registered email address, the payment method used, the transaction amount, and the approximate date and time of the transaction.
| Payment Type | Methods Available | Minimum Amount | Processing Time |
|---|---|---|---|
| Deposits | Visa Debit, Mastercard Debit, PayPal, Apple Pay, Google Pay, Trustly, Paysafecard | £10 | Instant |
| Withdrawals | Visa Debit, Mastercard Debit, PayPal, Trustly, Bank Transfer | £10 | Up to 12 hours (e-wallets); 1–3 business days (cards and bank transfer) |
Responsible Gambling Support
Aurora Spins Casino takes its duty of care to players very seriously. If you are concerned about your gambling habits or those of someone you know, please contact our support team immediately. We can help you set deposit limits, take a cooling-off period, or self-exclude from the site. You can also seek independent, confidential support from BeGambleAware.org or GamCare at any time.
Complaints Procedure
If you are not satisfied with the resolution provided by our customer support team, you may escalate your complaint in writing. We will acknowledge your complaint promptly and aim to provide a full response within a reasonable timeframe. Should your complaint remain unresolved after exhausting our internal process, you have the right to refer the matter to an approved Alternative Dispute Resolution (ADR) provider as listed on the UK Gambling Commission's website.
Restricted Territories
Please note that Aurora Spins Casino does not accept players from the United States, France, or Spain. If you are contacting us from one of these territories, we are unfortunately unable to open an account for you.
Registered Business Information
Operator: Aurora Gaming Group Ltd
Regulator: UK Gambling Commission
Licence Number: 000-067890-R-789012-003
Site Language: English
Supported Currency: British Pound (GBP)
18+. New UK players only. Min deposit £10. 40x wagering on bonus within 30 days. Max bet £5 while wagering. Free spins valid for 3 days on Big Bass Bonanza. Full T&Cs apply. BeGambleAware.org. Please gamble responsibly.